Only paid orders placed through the online sales platform will be processed for packing and delivery. Yes Natural does not accept orders through phone calls or e-mails or any other channels except the online platform.

Local delivery will take place within 4-6 working days after the e-mail confirmation for shipping is sent to you. Orders placed after 2 pm will be considered as the next working day.

Customised timeslot delivery will ensure by our logistics partner that your parcels are delivered to you at your preferred timing, the next business day after the delivery confirmation of your parcel is being sent to you via e-mail. However, this service is not available for deliveries out of Singapore.

Charges:

Charges apply for orders below $80

Free local standard delivery for orders above $80

Additional charges apply for specific timeslot delivery.

Local Delivery Timings:

Mondays - Fridays: anytime between 9 am to 10 pm (standard delivery)
Please select under 'Shipping Method' to select your preferred slots. Additional charges will be imposed for customised time slot delivery.

Please arrange someone to pick up at the address indicated on your order to avoid incurring re-delivery charges.

Invalid addresses include incomplete postal address, restricted zones and such other places as may be determined in Yes Natural's absolute discretion without any notice to you. We will contact customers to correct the delivery address and arrange for re-delivery or consider the order as cancelled without refund if the customer cannot be contacted within the next 2 working days.

 

Any re-delivery charges imposed by the logistics company will be borne by the customer. Yes Natural will not be liable if orders are not picked up at the stipulated destination.

Self-Collection:

The collection will only be available when you receive an order fulfilment e-mail (1-2 working days upon confirmation) from our system.

Time: 9am-12pm OR 2pm-6pm

Days: Mondays-Fridays ONLY (Closed on Public Holidays)

Venue: 15 Shaw Road Teo Industrial Building #05-01 Singapore 367953

(Please make use of the passenger lift to go to our office for self-collection)

Directions:

1. Grey on map below

Take the Circle Line MRT (orange) to CC11 Tai Seng MRT and head to Exit A.

Walk along Irving Road and turn right on to Playfair Road.

Walk till the end, you will see Shaw Road on your left.

2. Blue on map below

Take the Circle Line MRT (orange) to CC11 Tai Seng MRT and head to Exit A.

Walk along the main road align with traffic direction.

Turn in at Pereira Road (you will see 2 coffeeshops opposite each other).

Walk in past the junction, and you will be at Shaw Road.

T&Cs:
1. Orders are to collected within 10 working days upon order submission. Any other arrangements should  be e-mailed [email protected] which will be subjected to approval.

2. Person collecting items should produce a proof of purchase by printing out order details and confirmation through your account. Collection will not be successful without proof of purchase.

3. Collections may be subjected to a waiting time of 10mins.

4. All customers are to check that their items are correct and intact during collection. No exchange or refund will be entertained once the goods leave the premises. Any defects to the internal contents have to be reported to [email protected] within 24hours of collection attached with pictorial evidence.


Yes Natural Trading Pte Ltd reserves the right to amend any of the existing terms and rates without prior notice.


We ensure accuracy in our billing as all our transactions are automatically processed.